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Are there any known solutions for a Ledger Nano X that won't power up?

avatarAdan CastellanosNov 26, 2021 · 3 years ago3 answers

I recently encountered an issue with my Ledger Nano X where it won't power up. I've tried connecting it to different USB ports and using different cables, but it still doesn't turn on. Are there any known solutions or troubleshooting steps I can try to fix this problem?

Are there any known solutions for a Ledger Nano X that won't power up?

3 answers

  • avatarNov 26, 2021 · 3 years ago
    One possible solution is to perform a hard reset on your Ledger Nano X. To do this, press and hold the button on the device for about 10 seconds until the screen turns off. Then, release the button and try turning it on again. This can sometimes resolve power-related issues.
  • avatarNov 26, 2021 · 3 years ago
    Another solution you can try is to update the firmware of your Ledger Nano X. Connect it to your computer and open the Ledger Live app. Go to the 'Manager' tab and check if there are any firmware updates available. If there are, follow the instructions to update the firmware. This may fix any software-related issues that could be causing the device not to power up.
  • avatarNov 26, 2021 · 3 years ago
    If none of the above solutions work, it's possible that there is a hardware issue with your Ledger Nano X. In this case, I would recommend reaching out to Ledger's customer support for further assistance. They have a dedicated support team that can help troubleshoot and provide solutions for hardware-related problems. You can find their contact information on the Ledger website.