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How can I troubleshoot issues with my authenticator app not working on my new phone when accessing my cryptocurrency accounts?

avatarTummuri Naga CharanNov 27, 2021 · 3 years ago1 answers

I recently got a new phone and my authenticator app is not working properly when I try to access my cryptocurrency accounts. How can I troubleshoot this issue and regain access to my accounts?

How can I troubleshoot issues with my authenticator app not working on my new phone when accessing my cryptocurrency accounts?
Cryptocurrency
Authenticator App
Troubleshooting

1 answers

  • avatarNov 27, 2021 · 3 years ago
    Make sure the time on your new phone is synchronized with the internet. If not, enable automatic time update in your phone's settings. Disable and re-enable the authenticator app for your cryptocurrency accounts to generate a new QR code. If the issue persists, contact the customer support of the app or your cryptocurrency exchange for further assistance.

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