Is there a way to troubleshoot the problem of 2FA not working on Kraken?

3 answers

• Nov 24, 2021 · 3 years ago
  One possible solution is to make sure that the time on your device is synced correctly. If the time is out of sync, the 2FA codes generated by your device may not match the ones expected by Kraken. You can try syncing the time manually or using an app like Google Authenticator to ensure accurate time synchronization.
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• Nov 24, 2021 · 3 years ago
  Another troubleshooting step you can take is to disable and re-enable 2FA on your Kraken account. This can sometimes reset any issues with the authentication process. To do this, go to your account settings on Kraken, find the 2FA section, and follow the instructions to disable and then re-enable 2FA. Make sure to carefully follow the steps and save any backup codes provided.
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• Nov 24, 2021 · 3 years ago
  At BYDFi, we understand the frustration of 2FA not working. One thing you can try is to clear your browser cache and cookies. Sometimes, stored data can interfere with the authentication process. Additionally, you can try using a different browser or device to see if the issue persists. If none of these solutions work, it's best to reach out to Kraken's customer support for further assistance.
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