What are the potential reasons for missing purchase history on Koinly for digital currencies?

3 answers

• Nov 24, 2021 · 3 years ago
  There could be several reasons why your purchase history is missing on Koinly for digital currencies. One possibility is that the transactions were not properly imported into Koinly. Make sure you have connected all your exchange accounts and wallets correctly and that Koinly has successfully synced with them. Additionally, check if the missing transactions are supported by Koinly's integration with the specific exchange or wallet you used. Some smaller or less popular platforms may not be fully supported by Koinly, resulting in missing data. Another reason could be that the transactions were not recorded correctly in the first place. Double-check your exchange or wallet records to ensure that the transactions you are expecting are actually present. It's also possible that the transactions were not labeled or categorized properly, causing them to be overlooked by Koinly's tracking system. If you still can't find your missing purchase history, it's a good idea to reach out to Koinly's support team. They can provide you with more specific assistance and help troubleshoot the issue based on your individual situation.
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• Nov 24, 2021 · 3 years ago
  Missing purchase history on Koinly for digital currencies can be frustrating, but there are a few potential reasons for this. Firstly, it's important to ensure that you have properly connected your exchange accounts and wallets to Koinly. Sometimes, a missed connection or incorrect setup can result in missing data. Double-check your settings and make sure everything is synced correctly. Another reason could be related to the specific exchange or wallet you are using. Koinly relies on integrations with various platforms to import transaction data. If the exchange or wallet you used is not supported by Koinly or if there are compatibility issues, it could lead to missing purchase history. Lastly, it's worth checking if the missing transactions were properly labeled or categorized. Koinly relies on accurate labeling to track and display transaction history. If a transaction was not labeled correctly or if it was categorized in a way that doesn't match Koinly's system, it may not appear in your purchase history. If you're still experiencing issues, consider reaching out to Koinly's support team for further assistance.
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• Nov 24, 2021 · 3 years ago
  When it comes to missing purchase history on Koinly for digital currencies, there are a few potential reasons to consider. Firstly, it's important to note that Koinly relies on integrations with various exchanges and wallets to import transaction data. If the exchange or wallet you used is not supported by Koinly, it's possible that the purchase history will not be imported. Additionally, make sure that you have properly connected your exchange accounts and wallets to Koinly. A missed connection or incorrect setup can result in missing data. Check your settings and ensure that everything is synced correctly. If you're using BYDFi as your exchange, it's worth noting that Koinly has a direct integration with BYDFi, which should ensure accurate import of purchase history. However, if you're experiencing issues, it's still recommended to double-check the connection and settings. Lastly, it's important to ensure that the missing transactions were properly labeled or categorized. Koinly relies on accurate labeling to track and display transaction history. If a transaction was not labeled correctly or if it was categorized in a way that doesn't match Koinly's system, it may not appear in your purchase history. If you've checked all these factors and are still unable to find your missing purchase history, consider reaching out to Koinly's support team for further assistance.
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