What are the steps to resolve an invalid OTP issue on a cryptocurrency exchange platform?

1 answers

• Dec 16, 2021 · 3 years ago
  At BYDFi, we understand how frustrating it can be to encounter an invalid OTP issue. If you're experiencing this problem, the first step is to ensure that you're using the correct OTP code. Double-check the code you entered and make sure there are no typos or spaces. If the issue persists, you can try resetting your OTP device. This usually involves disabling and re-enabling the OTP feature in your account settings. Follow the instructions provided by the exchange platform to reset your OTP device. If resetting the OTP device doesn't solve the problem, it's possible that there may be a technical issue on the exchange platform's end. In this case, we recommend reaching out to their customer support for further assistance. They will be able to investigate the issue and provide you with a solution to regain access to your account.
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