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BYDFi’s AML/KYC Policies and ProceduresThis Policy relates to BYDFi’s anti-money laundering and countering the financing of terrorism (“AML/KYC”) policies and procedures. This Policy is solely for the purpose providing general information and is not, in any way, legally binding either on BYDFi and/or on any other person(s) (natural or otherwise).A. Principles and Methods of BYDFi AML/KYC MeasuresBYDFi is committed to supporting AML/KYC efforts, our key commitments include:Due Diligence: Exercising due diligence when engaging with our customers and any individuals appointed to act on their behalf.Ethical Conduct: Conducting business in accordance with high ethical standards and, to the greatest extent possible, preventing the establishment of any business relationship that is related to or could contribute to money laundering or terrorism financing.Cooperation with Authorities: Assisting and cooperating fully with relevant law enforcement authorities to prevent and combat the threats of money laundering and terrorism financing.B. BYDFi’s Approach to Risk Assessment and Risk MitigationWe anticipate that the majority of our customers will be retail customers. As of the date of this policy, we are operating primarily in the United States.a. Document and/or collect documentation regarding:The identities of our customers;The countries or jurisdictions our customers are from or reside in;b. Ensure, to the best of our knowledge, skill, and ability, that our customers, connected persons, natural persons appointed to act on behalf of customers, and beneficial owners will be assessed and screened using the List of Designated Individuals and Entities. This list includes categories such as(but not limited to):Afghanistan;Belarus;Bulgaria;Burkina Faso;Cameroon;Central African Republic;Croatia;Cuba;Democratic Republic of the Congo;Ethiopia;Haiti;Hong Kong;Iran;Iraq;Jamaica;Kenya;Lebanon;Libya;Mali;Mozambique;Myanmar;Namibia;Nicaragua;Nigeria;North Korea;Philippines;Russia;Senegal;Somalia;South Africa;South Sudan;Sudan;Syria;Tanzania;Türkiye;Ukraine;Venezuela;Vietnam;Yemen. Risk MitigationIf identified, we will refrain from engaging with any individuals or entities listed in the List of Designated Individuals and Entities.C. Our Approach to New Products, Practices and TechnologiesWe shall provide appropriate notice on the identification and assessment of money laundering and terrorist financing risks that may arise in the following areas:The development of new products and business practices, including new delivery mechanisms.The use of new or developing technologies for both new and existing products.We will pay special attention to new products, business practices, and technologies that favor anonymity, such as digital tokens (whether security, payment, and/or utility tokens).D. Our Approach to Customer Due Diligence (“CDD”)We do not open, maintain, or accept anonymous or pseudonymous accounts.We shall not enter into a business relationship with or execute trades for customers when we have reasonable grounds to suspect that their assets or funds are the proceeds of drug dealing or other criminal behavior. We shall file an STR for such transactions and provide a copy to the relevant FIU.We shall perform customer due diligence in the following situations:When we enter into a business relationship with any customer.When we execute transactions for any customer with whom we do not have an established business relationship.When we receive cryptocurrency transfers for customers with whom we do not have a business relationship.When we suspect money laundering or terrorism financing.When we doubt the truth or adequacy of any information.When we suspect that two or more transactions are or may be related or connected or that an otherwise single transaction has been intentionally reorganized into smaller transactions in order to evade Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) measures, we shall treat the transaction as a single transaction and aggregate its value in order to comply with the AML/CFT principles. Customer VerificationWe shall verify the identity of all of our customers. In order to verify our customers, we need to know at least:Their full names, including any aliases.Their unique identification number (e.g., identity card number, birth certificate number, or passport number or, where the customer is not a natural person, their business registration number).Their registered address, or their registered business address (if applicable), or their principal place of business if the registered and business addresses are different.Their date of birth, establishment, or registration.Their nationality or place of registration.If the customer is a legal person, we shall, in addition to obtaining the relevant information outlined above, identify their legal entity type, their statutes, and the powers that regulate and bind them as a legal person. We shall also identify their related parties (e.g., directors, partners, and/or persons with executive powers) by obtaining, at a minimum, the following information for each:Their full names, including any aliases.Their unique identification number, such as an identity card number, birth certificate number, or passport number.Customer Identity VerificationWe shall use reliable and independent data, documents, or information to verify the identity of our customers. If our customer is a legal person or legal arrangement, we shall use reliable and independent data, documents, or information to verify their legal entity type, proof of existence, statutes, and the powers that regulate and bind them.Customer Representative Identity VerificationIf a customer appoints one or more natural persons to represent them in their business relationship with us, or if the customer is not a natural person, we shall:Identify each natural person acting on behalf of the customer or appointed to act on behalf of the customer by obtaining the following information:Their full names.Their unique identification number.Their residential address.Their date of birth.Their nationality.Data and documents from reliable and independent sources that can be used to verify the identity of such natural persons.We shall also verify the proper authority of each natural person designated to act on behalf of our customer by obtaining the following information:Appropriate written evidence authorizing the appointment of such natural persons as our customer's representatives.The specimen signature of each natural person.If the customer claims to be a government entity, we shall obtain only such information as may be necessary to confirm the customer's claimed identity. Identification and Verification of Beneficial OwnersWe shall inquire the existence of any beneficial owners associated with the customer. If the customer has one or more beneficial owners, we shall identify the beneficial owner(s) and take reasonable steps to verify the identity of the beneficial owner(s) using relevant information or data obtained from reliable and independent sources.If the customer is a legal person, we shall:Identify the natural persons (whether acting independently or in concert) with ultimate ownership over the legal person.If there is doubt as to whether the natural persons with ultimate ownership over the legal person are the beneficial owners, or if no natural persons have ultimate ownership over the legal person, determine the natural persons with ultimate beneficial ownership over the legal person.If no such natural person is identified, identify a natural person with enforcement rights over the legal person.If the customer is a legal arrangement, we shall:In the case of a trust, identify the settlor, trustee, protector (if applicable), beneficiaries, any natural person exercising ultimate ownership, ultimate control, or ultimate effective control over the trust.For other types of legal arrangements, identify those in equivalent positions.If the customer is not a natural person, we shall determine the nature, ownership, and control structure of the customer's business.We are required to verify the identity of the beneficial owners of the following customers:Entities listed on stock exchanges.Entities listed on stock exchanges subject to regulatory disclosure requirements and full transparency requirements in relation to their beneficial owners.Financial institutions.Financial institutions supervised for compliance with the AML/CFT requirements outlined by the FATF.Investment vehicles where the manager is a financial institution or is subject to the AML/CFT requirements outlined by the FATF.The above shall apply unless we doubt the veracity of the CDD information or suspect that our customers have engaged in business relationships or transactions related to money laundering or terrorism financing. We shall also document the basis for our determination.E. Our Approach to Enhanced Customer Due DiligencePolitically Exposed PersonsWe will take all reasonable measures to determine if a customer, any natural person appointed to act on behalf of a customer, any connected party, or any beneficial owner of the customer is a politically exposed person (PEP), or a family member or close associate of a PEP.In addition to performing standard Customer Due Diligence (CDD) measures, we will apply the following enhanced due diligence measures if a customer or any beneficial owner is identified as a PEP, or a family member or close associate of a PEP:Obtain approval from senior management to establish and continue business relations with the customer;Establish, through reasonable means, the source of wealth and the source of funds of the customer and any beneficial owner;Conduct enhanced monitoring of the business relationship with the customer, increasing the degree and nature of monitoring for any transactions that appear unusual.Higher Risk CategoriesWe recognize that certain circumstances may present a higher risk for money laundering or terrorism financing. These include, but are not limited to:Customers from High-Risk Jurisdictions: If a customer or any beneficial owner is from or in a country or jurisdiction that the Financial Action Task Force (FATF) has identified for countermeasures, we will treat any business relations with or transactions for such customers as high-risk.Inadequate AML/CFT Measures: If a customer or any beneficial owner is from or in a country or jurisdiction known to have inadequate Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) measures, as determined by us or as notified by the Authority or other foreign regulatory authorities, we will assess whether the customer presents a higher risk for money laundering or terrorism financing.For customers identified as presenting a higher risk for money laundering or terrorism financing, or for any customer identified by the Authority as high-risk, we will perform enhanced Customer Due Diligence (CDD) measures.F. Our Approach to Bearer Negotiable Instrument and Cash Payout RestrictionsWe will adhere to the following policies regarding payments:Bearer Negotiable Instruments: We will not issue payments in the form of bearer negotiable instruments under any circumstances.Cash Payouts: We will not disburse cash in any amount during the course of our business operations.G. Our Approach to Value Transfer (to be implemented when required)*If we are the ordering institution, before effecting a value transfer, we will:Identify the value transfer originator and take reasonable measures to verify their identity (if not already done);Record adequate details of the value transfer, including the date, type, and value of the digital payment token transferred, as well as the value date.For value transfers, we will include the following information in the message or payment instructions that accompany or relate to the transfer:The name of the value transfer originator;The value transfer originator’s account number (or unique transaction reference number, if applicable);The name of the value transfer beneficiary;The value transfer beneficiary’s account number (or unique transaction reference number, if applicable).Value Transfers Exceeding a Particular ThresholdFor value transfers exceeding a specific threshold, if we are the ordering institution, we will:Identify the value transfer originator and verify their identity;Include in the message or payment instructions the following additional information, as applicable: We shall immediately and securely submit all value transfer originator and beneficiary information to the beneficiary institution and document this information thoroughly. If, as the ordering institution, we are unable to comply with these requirements, we will not execute the value transfer. If we are the beneficiary institution, we will take reasonable measures to identify value transfers that lack the required value transfer originator or beneficiary information. For value transfers where we, as the beneficiary institution, pay out transferred digital payment tokens in cash or cash equivalents, we will identify and verify the identity of the value transfer beneficiary if it has not been previously verified. Before executing a value transfer that lacks the required value transfer originator or beneficiary information, we will conduct a thorough review and document our follow-up actions. As an intermediary institution, we will retain all information related to a value transfer. When effecting a value transfer to another intermediary institution or beneficiary institution, we will immediately and securely provide all accompanying information to the receiving institution. If we are the receiving intermediary institution, we will keep a record of all information received from an ordering institution or another intermediary institution for at least five years. We will take reasonable measures to identify value transfers that lack the required value transfer originator or beneficiary information during straight-through processing. H. Record KeepingWe will maintain proper records for a minimum period of five years as required. I. Personal DataWe will safeguard our customers' personal data in accordance with prescribed standards and regulations. J. Suspicious Transaction Reporting (STR)We will notify the relevant authorities and file Suspicious Transaction Reports (STR) as mandated by law. Additionally, we will retain all records and transactions related to such reports. K. Our Policies on Compliance, Audit, and TrainingWe are committed to maintaining robust AML/CFT compliance by implementing the following measures:Appoint an AML/CFT Compliance Officer at the management level.Maintain an independent audit function.Proactively provide regular AML/CFT training for our employees. Enterprise-wide Money Laundering/Terrorism Financing Risk AssessmentWe will conduct an enterprise-wide risk assessment for money laundering and terrorism financing in three phases: Phase 1: Assessing Inherent Risk We will evaluate the inherent risks associated with:Customers or Entities: Assess the risk profile of our customers and entities we interact with.Products or Services: Evaluate the risks related to our cryptocurrency OTC services, considering who we serve.Geographical Level: Exclude dealings with customers from the List of Designated Individuals and Entities.Phase 2: Assessing Mitigating Controls We will evaluate our mitigating controls in relation to the identified risks. Any suspicious customers will be monitored closely, and enhanced due diligence will be exercised as necessary. Phase 3: Assessing Residual Risk We will assess the residual risks after implementing our mitigating controls.

KYC, short for Know Your Customer, is a verification process that helps financial and crypto platforms confirm the identity of their users. It ensures that the personal information provided is accurate, valid, and compliant with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.📌 What Is the Purpose of KYC?KYC is not just a regulatory requirement — it’s also a key measure for protecting user accounts and platform security. By completing KYC verification, platforms can help prevent:Fraudulent activitiesMoney launderingAccount misuseIdentity theft and impersonationKYC also contributes to creating a transparent and compliant trading environment.🛡️ Why Do You Need to Complete KYC on BYDFi?To ensure secure and compliant transactions, BYDFi requires all users who deposit fiat currencies to complete KYC verification before making any withdrawals.If you top up your account using bank transfers or other fiat deposit methods, KYC must be completed before crypto withdrawals are enabled.Once submitted, KYC applications are reviewed within 1 hour (typically faster).📄 What Documents Are Required for KYC?To complete the KYC process, you will usually need to provide:A valid government-issued ID (passport, national ID card, or driver’s license)A selfie or facial recognition for identity matchProof of address (such as a utility bill or bank statement — if required)Once your KYC is approved, your account will gain full access to key features such as withdrawals, higher withdrawal limits, and participation in platform campaigns.✅ Benefits of Completing KYC VerificationStrengthens account securityPrevents fraud and unauthorized accessUnlocks fiat deposit and crypto withdrawal functionsEnsures compliance with global regulationsNeed help with your KYC process? Visit our Help Center or contact 24/7 Live Support through the app or website.

🔒 Why Do I Need to Complete Identity Verification?Completing KYC (Know Your Customer) verification is a crucial step to protect your account and comply with global regulations. It helps prevent fraud, identity theft, money laundering, and terrorist financing.Once your KYC verification is approved, you’ll unlock full access to all BYDFi platform features, including:Fiat deposits and crypto withdrawalsHigher withdrawal limitsParticipation in promotions and trading activities✅ How to Complete KYC Verification (APP)1. Go to Identity VerificationLog in to your BYDFi account and click the “Complete Identity Verification” pop-up message to get started.2. Start the Verification ProcessUnder Proof of Identity, click the “Verify” button to begin uploading your documents and completing the required steps.3. Fill in Personal Information and Upload DocumentsSelect your country/regionEnter your first name and last nameFollow the instructions to upload your identity document (passport, ID card, or driver’s license)After submitting your information, the system will begin the review process automatically.📍 Frequently Asked Questions⏱️ How long does KYC verification take?KYC applications are typically reviewed within 1 hour, but the actual processing time may vary depending on the quality of the submitted documents and upload status.📋 What types of identity documents can I upload?You may upload one of the following valid documents:A valid passportA government-issued ID cardA valid driver’s licensePlease ensure the document is in color, and all information is clearly visible and unobstructed.💬 Need Help?If you experience any issues or have questions about the KYC verification process, our team is here to assist you.You can contact BYDFi Customer Support via:Live Chat – Available 24/7 through the BYDFi app or websiteEmail: [email protected]’re here to help you complete your verification smoothly and securely.

🔒 Why Do I Need to Complete Identity Verification?Completing KYC (Know Your Customer) verification is a crucial step to protect your account and comply with global regulations. It helps prevent fraud, identity theft, money laundering, and terrorist financing.Once your KYC verification is approved, you’ll unlock full access to all BYDFi platform features, including:Fiat deposits and crypto withdrawalsHigher withdrawal limitsParticipation in promotions and trading activities✅ How to Complete KYC Verification (PC)1. Go to Identity VerificationLog in to your account and click "Identity Verification" from the menu.2. Start the Verification ProcessUnder Proof of Identity, click the “Verify” button to begin uploading your documents and completing the required steps.3. Fill in Personal Information and Upload DocumentsSelect your country/regionEnter your first name and last nameFollow the instructions to upload your identity document (passport, ID card, or driver’s license)After submitting your information, the system will begin the review process automatically.📍 Frequently Asked Questions⏱️ How long does KYC verification take?KYC applications are typically reviewed within 1 hour, but the actual processing time may vary depending on the quality of the submitted documents and upload status.📋 What types of identity documents can I upload?You may upload one of the following valid documents:A valid passportA government-issued ID cardA valid driver’s licensePlease ensure the document is in color, and all information is clearly visible and unobstructed.💬 Need Help?If you experience any issues or have questions about the KYC verification process, our team is here to assist you.You can contact BYDFi Customer Support via:Live Chat – Available 24/7 through the BYDFi app or websiteEmail: [email protected]’re here to help you complete your verification smoothly and securely.

At BYDFi, you can easily buy cryptocurrencies using your fiat balance. This guide will walk you through the basic information and step-by-step process to help you complete your purchase quickly and smoothly.Basic InformationPurchase Flow: Complete KYC verification → Deposit fiat to your fiat account → Buy crypto using your fiat balanceSupported Fiat Currencies: USD, EUR, CHF, AUD, JPY (Note: USD transactions are only available via domestic U.S. bank transfers)Supported Cryptocurrencies: BTC, ETH, USDT, USDCMinimum Trade Amount: Equivalent of $50 USD per transactionSettlement Time: InstantFees: Please refer to the image below🛒 How to Buy Crypto with Fiat Balance on BYDFi1. Log In and Access One-Click BuyLog in to your BYDFi account.Tap “Buy Crypto” in the middle of the page.Select “One-Click Buy.”2. Select Currency and AmountChoose your preferred fiat currency (e.g., USD, EUR) and cryptocurrency (e.g., BTC, ETH) from the dropdown menus.Enter the amount you want to pay in fiat.The system will automatically calculate and display the amount of crypto you will receive.Click “Buy” to continue.3. Choose “Buy Crypto with Fiat” as Payment MethodIf Your Fiat Balance Is Insufficient:Click "Deposit" to top up your account.👉 Read: How to Deposit Fiat with Bank Transfer?If Your Balance Is Sufficient:You’ll be taken to the "Confirm Order" page.Click "Confirm" to complete the purchase.Your crypto will be credited to your Spot Account within 1 hour.📊 How to Check Order HistoryClick the icon in the top-right corner and choose "Order Management" to view your fiat transaction history.🙋 FAQs and Customer SupportNeed help? Click here to view FAQ.Still stuck? Click "Support" for 24/7 assistance.

Dear BYDFi Users,Thank you for participating in the event. Rewards for “Trustpilot Review Event — Share $10,000 in Rewards!” have been successfully distributed to eligible user accounts. Please log in to your account in time to check and use your rewards.🎁 Details:Rewards have been automatically issued to users who have completed KYC.Users who have not completed KYC must do so within 7 days of the reward distribution and contact customer service to claim their rewards.⚠️ If KYC is not completed and customer service is not contacted within 7 days, the reward will be considered forfeited and will not be reissued. Please be reminded!If you have any questions, feel free to contact our official support team. Thank you for your support and participation!✍️ BYDFi reserves the final interpretation rights for this event.BYDFi Team2025/12/17

Dear BYDFi Users,Thank you for participating in the event. Rewards for “Black Friday Promo: Buy Crypto to Earn Cashback & Win $20,000!” have been successfully distributed to eligible user accounts. Please log in to your account in time to check and use your rewards.🎁 Details:Rewards have been automatically issued to users who have completed KYC.Users who have not completed KYC must do so within 7 days of the reward distribution and contact customer service to claim their rewards.⚠️ If KYC is not completed and customer service is not contacted within 7 days, the reward will be considered forfeited and will not be reissued. Please be reminded!If you have any questions, feel free to contact our official support team. Thank you for your support and participation!✍️ BYDFi reserves the final interpretation rights for this event.BYDFi Team2025/12/16

Dear BYDFi Users,Thank you for participating in the event. Rewards for “BYDFi Turkey Trading Contest: Grab Turkeys & $20,000!” have been successfully distributed to eligible user accounts. Please log in to your account in time to check and use your rewards.🎁 Details:Rewards have been automatically issued to users who have completed KYC.Users who have not completed KYC must do so within 7 days of the reward distribution and contact customer service to claim their rewards.⚠️ If KYC is not completed and customer service is not contacted within 7 days, the reward will be considered forfeited and will not be reissued. Please be reminded!If you have any questions, feel free to contact our official support team. Thank you for your support and participation!✍️ BYDFi reserves the final interpretation rights for this event.BYDFi Team2025/12/16

Dear BYDFi Users,Thank you for participating in the event. Rewards for “BYDFi VIP Thanksgiving Exclusive: Trade & Win 5,000 XRP + $1,500!” have been successfully distributed to eligible user accounts. Please log in to your account in time to check and use your rewards.🎁 Details:Rewards have been automatically issued to users who have completed KYC.Users who have not completed KYC must do so within 7 days of the reward distribution and contact customer service to claim their rewards.⚠️ If KYC is not completed and customer service is not contacted within 7 days, the reward will be considered forfeited and will not be reissued. Please be reminded!If you have any questions, feel free to contact our official support team. Thank you for your support and participation!✍️ BYDFi reserves the final interpretation rights for this event.BYDFi Team2025/12/16

Dear BYDFi Users,Thank you for participating in the event. Rewards for “Monad (MON) New User Airdrop” have been successfully distributed to eligible user accounts. Please log in to your account in time to check and use your rewards.🎁 Details:Rewards have been automatically issued to users who have completed KYC.Users who have not completed KYC must do so within 7 days of the reward distribution and contact customer service to claim their rewards.⚠️ If KYC is not completed and customer service is not contacted within 7 days, the reward will be considered forfeited and will not be reissued. Please be reminded!If you have any questions, feel free to contact our official support team. Thank you for your support and participation!✍️ BYDFi reserves the final interpretation rights for this event.BYDFi Team2025/12/12

Dear BYDFi Users,The Christmas bells are ringing! BYDFi has prepared a warm holiday surprise just for you. Start your first trade now and unwrap your Christmas luck and rewards!📅 Event Period: 2025/12/11 18:00 – 2026/1/6 23:59 (UTC+8)👉 Check the event page🎁 Event 1: Xmas Pack - Share $30,000 RewardsIf you are a New BYDFi User or a New Futures User, deposit accumulates ≥ 100 USDT and reaches ≥ 1,000 USDT in futures trading volume, you will receive a $30 Xmas Pack! Limited to the first 1,000 eligible users.Xmas Pack Includes:$10 Copy Loss Protection Voucher$20 Coupon🎄 Event 2: Trade with Confidence - First-Order Loss RebateAfter successfully joined and event enrollment, if your first USDT-M Futures order closes with a loss, BYDFi will reimburse it:Loss > 50 USDT → Rebate capped at 50 USDTLoss ≤ 50 USDT → Rebate equals actual lossTotal rebate pool: 50,000 USDT. Rewards are issued based on the order closing time—first come, first served!📌 Event RulesUsers must click “Join Now” to qualify for rewards.Only direct users are eligible; referral sub-users cannot participate.New Users: Users who register and complete KYC during the event period.New Futures Users: Users who have never traded Futures prior to the event.Event 2 applies only to your first Futures order.Event 2 rewards are issued as bonus. You can check usage rules in "My Rewards."All rewards will be distributed within 7 business days after the event ends.Malicious behavior such as arbitrage, wash trading, or multi-account abuse will lead to disqualification or account suspension.BYDFi reserves the right to modify or cancel the event at any time.

To ensure full compliance with international financial regulations and enhance account security, BYDFi may request users to complete Proof of Address (POA) verification as part of the identity verification process.This step confirms your residential address and may be required in addition to basic KYC verification for accessing certain platform features or increasing withdrawal limits.📌 What Is Proof of Address Verification?Proof of Address is the process of verifying your current residential address using an official document. This step helps BYDFi comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, ensuring a secure and compliant trading environment.⚠️ Please complete KYC verification before starting the Proof of Address process.✅ How to Complete Proof of Address Verification (APP)1. Log in to Your BYDFi AccountOpen the BYDFi app, log in to your account, and tap the profile icon in the top-left corner.2. Access the Identity Verification PageTap the “Standard” button next to your profile icon to enter the identity verification section.3. Start the Address Verification ProcessIn the “Proof of Address” section, tap the “Submit” button to begin.4. Enter Your Residential AddressFill in your full residential address. After entering the details, the system will direct you to the document upload page.5. Upload a Valid Proof of Address DocumentTap “Upload” under the Proof of Address section to submit a valid document.You can upload one of the following as proof of your current address:Utility bill (electricity, water, gas, etc.)Bank statementCredit card statementRental agreementMortgage statement📌 Document Requirements:Must be issued within the last 3 monthsMust clearly display your full name, residential address, and issue dateAccepted formats: PDF, JPG, or PNG (file size must be under 5MB)Screenshots are not acceptedNo marks, edits, or obstructions on the document6. Submit and Wait for ApprovalAfter uploading your document, click “Submit” to complete the process.⏱️ How Long Does Address Verification Take?Most Proof of Address submissions are reviewed and approved within 60 minutes, but in some cases, it may take longer depending on the quality of the uploaded document.💬 Need Help?If you experience any issues or have questions about the KYC verification process, our team is here to assist you.You can contact BYDFi Customer Support via:Live Chat – Available 24/7 through the BYDFi app or websiteEmail: [email protected]’re here to help you complete your verification smoothly and securely.

To ensure full compliance with international financial regulations and enhance account security, BYDFi may request users to complete Proof of Address (POA) verification as part of the identity verification process.This step confirms your residential address and may be required in addition to basic KYC verification for accessing certain platform features or increasing withdrawal limits.📌 What Is Proof of Address Verification?Proof of Address is the process of verifying your current residential address using an official document. This step helps BYDFi comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, ensuring a secure and compliant trading environment.⚠️ Please complete KYC verification before starting the Proof of Address process.✅ How to Complete Proof of Address Verification (PC)1. Log in to Your BYDFi AccountLog in to your account, and click "Identity Verification" from the menu.2. Begin Proof of Address VerificationLook for the section titled “Residential Information”, then click the “Submit” button.3. Fill in Personal InformationEnter your residential address and you will be redirect to verification page4. Upload an Accepted DocumentUnder proof of address, click upload to upload your documentChoose and upload one of the following documents as proof of your current address:Utility bill (electricity, water, gas, etc.)Bank statementCredit card statementRental AgreementMortgage Statement📌 Requirements for the document:Issued within the last 3 monthsClearly shows your full name, residential address, and issue dateMust be in PDF, JPG, or PNG format, under 5MBScreenshots are not acceptedNo markings or alterations are allowed.5. Submit and Wait for ApprovalAfter uploading your document, click “Submit” to complete the process.Your submission will be reviewed by the system, typically within 1 hour.⏱️ How Long Does Address Verification Take?Most Proof of Address submissions are reviewed and approved within 60 minutes, but in some cases, it may take longer depending on the quality of the uploaded document.💬 Need Help?If you experience any issues or have questions about the KYC verification process, our team is here to assist you.You can contact BYDFi Customer Support via:Live Chat – Available 24/7 through the BYDFi app or websiteEmail: [email protected]’re here to help you complete your verification smoothly and securely.

BYDFi has officially partnered with Legend Trading, a fast, secure, and fully licensed Money Services Business (MSB). As a compliant and regulated provider, Legend Trading enables BYDFi users to safely deposit USD, CHF, CAD, EUR, JPY, and AUD via bank transfer.How to Deposit Fiat with Bank Transfer on BYDFi ?1. Log in to your BYDFi account2. Tap “Buy Crypto” in the middle of the page, and then select "Bank Transfer"⚠️ Note:Identity verification is required before initiating any fiat deposit.Even if you’ve already completed KYC and POA on BYDFi, the payment service provider, Legend Trading, may require additional verification, such as completing a questionnaire.3. Select the Fiat CurrencyFrom the dropdown menu, select the fiat currency you wish to deposit and enter the deposit amount.4. Choose a Payment MethodAfter confirming the amount and currency, click the "Deposit" button. The system will guide you through the next steps.5. Complete Verification and QuestionnairePlease complete identity verification, link your account as instructed, and finish the Legend Trading questionnaire.6. Get Bank Information and Make the TransferOnce your identity verification is approved, the system will redirect you to a deposit instruction page. Follow the instructions to initiate the transfer via your online banking or mobile app.Log in to your bank, go to the "Transfer" section, and input the bank information provided.After completing the transfer, click the "Confirm" button.❗️Important: Be sure to include the "Reference Code" in the "Other Information", "Remarks", or "Notes" field of your transfer. This code is used to correctly match your funds to your account. Omitting the code may result in delays or failed deposits.7. Deposit in ProgressOnce the transfer is completed, please allow 1 to 3 business days for the funds to deposit in your BYDFi fiat account.📌 Important Notes:For delayed deposits, please contact Legend Trading Support by submit a ticket.In compliance with regulations, you must use the deposited fiat to purchase crypto within 30 days.Any unused fiat balance will be automatically converted to USDT on day 31 after the deposit.📊 How to Check Order HistoryClick the icon in the top-right corner and choose "Order Management" to view your fiat transaction history. 🙋 FAQs and Customer SupportNeed help? Click here to view FAQ.Still stuck? Click "Support" for 24/7 assistance.

Buying cryptocurrency with a Visa or Mastercard is a fast and secure option. BYDFi supports multiple fiat and crypto currencies, allowing you to complete your purchase in just a few easy steps.Basic InformationKYC Required: You must complete KYC identity verification before using a credit or debit cardSupported Fiat Currencies: Over 30 fiat currencies (e.g., USD, EUR, CHF, CAD, AUD)Supported Cryptocurrencies: BTC, USDT, and 30+ other cryptosTransaction Limits: Minimum $50, Maximum $2,000Recommend: Debit cards typically have a higher success rateIssuer Region & Fees: EEA (European Economic Area): 0.08% per transaction, Non-EEA regions: 2.8% per transaction, UK & USA: 3.5% per transactionAdditional Tip: Some banks may treat the purchase as a cash advance and charge extra feesHow to Buy Crypto with Credit/Debit Card on BYDFi?1. Tap "Buy Crypto" on BYDFi App homepage2. Select "Credit/Debit Card"3. Enter the AmountOn the purchase page, you can select your preferred fiat currency and enter the amount. The system will automatically display the corresponding amount of cryptocurrency you can receive.If you have not yet linked your card, please enter your credit/debit card information to complete the binding process.Please note: You can only use a card under your own name. The cardholder’s name must match the name you used to complete KYC verification on BYDFi.Additional verification: Some transactions may require you to enter a 3D Secure code to complete the payment.4. Bind Your Card and Complete the PurchaseOnce your card is successfully linked:Return to the crypto purchase pageEnter the amount you wish to pay or the amount of crypto you want to receiveTap Buy and confirm the orderYou may choose a saved card or add a new one5. Complete PaymentSelect the card you wish to use, click "Confirm" and enter the CVV/CVC security code of your card. After confirming the payment, the crypto will be automatically credited to your Spot Wallet. You can view your balance in the Spot Account section.📊 How to Check Order HistoryTap the icon in the top-right cornerGo to the Buy/Sell Crypto page under Fiat History to review your past transaction records🙋 FAQs and Customer SupportTap the three-dot (...) icon in the top-right cornerNavigate to the menu to access FAQsStill stuck? Click "Support" for 24/7 assistance.

Want to quickly convert your crypto into fiat? With BYDFi's One-Click Sell feature, you can easily sell your crypto for fiat directly in the App. Here’s a step-by-step guide:💡 Note: You must complete identity verification before selling crypto on BYDFi.Step 1: Log In and Access One-Click Buy Log in to your BYDFi account.Tap “Buy Crypto” in the middle of the page.Select "One-Click Buy."Step 2: Select Crypto and Enter the AmountSwitch to the “Sell” tabChoose the crypto you want to sell (e.g., BTC, ETH) and the fiat currency to receive (e.g., USD, EUR)Enter the amount of crypto you wish to sellThe system will automatically calculate the estimated fiat amountConfirm the details and tap the “Sell” buttonStep 3: Choose a Selling MethodThe system will display all available payment methods and their corresponding rates.Currently, two methods are supported:Option 3.1: Bank Transfer (Wire Transfer)First-time users will be prompted to bind a bank cardEnter your card information and tap “Confirm” to bind itReview the order details, select the linked bank card, then tap “Confirm” to submit🔎 You can tap the menu icon in the top-right corner and go to “Card Management” to view or remove linked cards.Option 3.2: Third-Party ProviderSelect third-party providerReview the order details and tap “Confirm”You’ll be redirected to the provider’s site to complete the transaction⚠️ Rates are for reference only; actual amounts are based on the provider's platform⚠️ Most third-party providers may require an additional KYC verification📊 How to Check Order HistoryClick the icon in the top-right corner and choose "Order Management" to view your fiat transaction history.🙋 FAQs and Customer SupportNeed help? Click here to view FAQ.Still stuck? Click "Support" for 24/7 assistance.

Interested in applying for the BYDFi Visa Crypto Card (virtual card)? Please note that due to international compliance and card issuing policies, some countries and regions are currently not eligible to apply for BYDFi virtual card services.This article lists all countries and regions not supported for BYDFi virtual card applications. Please make sure your location is eligible before applying.🌍 Countries/Regions Not Eligible to Apply for BYDFi Virtual Card🇮🇳 India🇮🇩 Indonesia🇷🇺 Russia🇺🇦 Ukraine🇭🇹 Haiti🇱🇧 Lebanon🇲🇱 Mali🇳🇮 Nicaragua🇻🇪 Venezuela🇦🇫 Afghanistan🇧🇾 Belarus🇧🇮 Burundi🇨🇫 Central African Republic🇨🇩 Democratic Republic of the Congo🇨🇺 Cuba🇪🇷 Eritrea🇬🇼 Guinea-Bissau🇮🇷 Iran🇮🇶 Iraq🇰🇵 North Korea🇱🇷 Liberia🇱🇾 Libya🇲🇲 Myanmar🇷🇼 Rwanda🇸🇱 Sierra Leone🇸🇴 Somalia🇸🇸 South Sudan🇸🇩 Sudan🇸🇾 Syria🇾🇪 Yemen🇿🇼 Zimbabwe🇧🇫 Burkina Faso🇨🇬 Republic of the Congo🇨🇲 Cameroon🇯🇲 Jamaica🇲🇿 Mozambique🇸🇳 Senegal🇹🇿 Tanzania🇵🇼 Palau🇺🇬 Uganda🇿🇦 South Africa🇺🇸 United States🇨🇳 China🇯🇵 Japan🇸🇬 Singapore🇦🇺 Australia🇧🇬 Bulgaria🇰🇭 Cambodia🇰🇪 Kenya🇦🇱 Albania🇦🇲 Armenia🇯🇴 Jordan🇳🇦 Namibia📌 Important RemindersAll applicants must complete KYC identity verification on the BYDFi platform first.The card recipient’s information must match the KYC details (especially name and address).If you are located in a non-supported country, the system will automatically reject your card application.❓ Need Assistance?If you are unsure whether your country is supported for application, please contact the BYDFi customer support team:📧 Email: [email protected]💬 Online Support: Click the chat icon at the bottom right of the official website for instant assistanceStay tuned for BYDFi’s upcoming launch of physical cards!

Looking to spend your crypto effortlessly? The BYDFi Card is a Visa debit card that allows you to use your digital assets for everyday purchases — both online and in-store — across the globe. Follow this step-by-step guide to apply for your BYDFi Card on the PC web platform.How to Get Started with Your BYDFi Card1. Access BYDFi Card Application PageLog in to your BYDFi account on the official website and navigate to BYDFi Card in the top navigation bar.2. Complete KYC Verification (Required)Before applying, you must complete identity verification (KYC) on the BYDFi platform.✅ KYC Requirements:Upload a valid government-issued IDTake a live selfieWait for approval (usually within 24 hours)💡 This ensures account safety and regulatory compliance.3. Choose Your Card TypeAfter KYC approval, return to the Card page.Select your preferred card type (Physical or Virtual).Review the features, fees, and spending limits for each.Click “Apply Now” to continue.📦 Note: Stay tuned for the upcoming launch of the BYDFi physical card.4. Enter Personal InformationInput your full legal name, date of birth, and ID number.Ensure all details match your KYC records to avoid rejection.Required Info:Full NameDate of BirthGovernment-issued ID numberEmail and phone numberCurrent residential address🚫 Card applications from restricted countries will be denied.For more details, please refer to 👉 List of Countries and Regions Where the BYDFi Card Is Not Supported5. Submit AddressTo apply for a BYDFi Card, please make sure you are not located in a country where cards cannot be issued For physical cards:Enter your full delivery address with country and postal codeProvide a valid email and phone numberConfirm all details before submitting6. Submit and Wait for ApprovalOnce your application is submitted, BYDFi will review your request⏱️ Processing & Delivery Timelines:Virtual Card: Reviewed within 24 hoursPhysical Card: Takes 4 to 8 weeks including delivery time📦 For delivery status and tracking number, please contact customer support🛒 Start Using Your BYDFi CardAfter receiving the card:Log in to your BYDFi account and activate the card under the Card Management section.Deposit funds to your card wallet and begin using it for online or in-store purchases worldwide.❓ Need Help?If you experience any issues during the application process, BYDFi’s support team is ready to help 24/7.📧 Email: [email protected]💬 Live Chat: Click the chat icon at the bottom-right corner of the official BYDFi website

Looking to buy crypto with your credit or debit card? This FAQ covers the most common questions to help you complete your purchase smoothly and securely on BYDFi.1. What credit/debit cards does BYDFi support?BYDFi currently supports Visa and Mastercard payments.Note: Please ensure your card supports 3D Secure, and is eligible for international and online transactions. For more details, please refer to: List of Recommended Cards to Use for Buying Crypto2. In which countries/regions can I use a credit/debit card to buy crypto?Visa/Mastercard payments are supported in the following regions:• EEA (European Economic Area) countries• Non-EEA countriesFor the full list, please refer to: List of Restricted Countries for Buying Crypto with Credit/Debit Card3. What fiat and cryptocurrencies can I purchase with a credit/debit card?• Cryptocurrencies:  USDT, BTC, USDC and ETH• Fiat currencies: 30+ supported, including USD, EUR, CAD, CHF, AUD and more4. Are there any fees associated with credit/debit card payments?Yes, fees vary by card-issuing region:Card Issuing RegionFee per TransactionEEA Countries0.08%Non-EEA Countries2.8%USA3.5%📌 EEA Countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.⚠️ Note: Some banks may charge a Cash Advance Fee on your credit card. Please confirm with your card issuer.5. What are the transaction limits per user?Per transaction: Minimum $50 equivalent, Maximum $5,000 equivalentDaily limit: Up to $5,000 equivalent6. Is KYC verification required?Yes. To ensure the safety of your transactions, KYC identity verification is required for your first purchase. In some cases, third-party providers may require additional verification.7. How many cards can I link to my account?You can link up to 5 credit/debit cards, including any cards you unlinked from the past 30 days. Go to the "Credit/Debit Card" page and click "Card Management" in the top right corner to view or edit linked cards.⚠️ If you remove and re-add the same card, it is considered as a new card.8. How long does it take for the crypto to be credited?Once your purchase is completed, your crypto will be credited to your account immediately.9. Why might card binding fail?Please make sure you're using a card that is under your own name, and that the cardholder name matches your BYDFi KYC information. If the transaction is declined (usually a denial from the card issuer), try using a different card.10. What should I do if my order is pending for a long time?Most orders are processed within seconds. If your order remains pending, log in to your account and click the support icon at the bottom right to contact BYDFi online support for assistance.11. Will I be charged if the purchase fails?If your order fails, no funds will be deducted from your account.If you have encountered an issue, here are some common reasons and solutions:ReasonsTipsTransaction not permitted • A rejection by the card issuer for unspecified reasons Do not honor • The card issuer will not validate the transactionPlease contact your card issuer to troubleshoot, or try again later.Insufficient fundsPlease make sure you have sufficient funds in your credit/debit card account. You may also use another card to place the order.Invalid credit/debit card information: • Cardholder name • Card number • Expiration date • Security codePlease make sure the credit/debit card information you've entered is correct, then try again.Card type is not supportedPlease use an alternative credit/debit card which is supported. Currently, Visa and Mastercard payments are supported.Expired credit/debit cardPlease contact your card issuer to replace your credit/debit card. You may use an alternative bank card to place the order.Closed credit/debit card accountPlease use another credit/debit card to make the purchase.Declined by card issuerPlease ensure your credit/debit card is eligible for international and online transactions.12. Where can I view my order history?Go to the "Credit/Debit Card" page and click "Orders" in the top right corner.13. Where can I find the crypto I purchased?Click "Assets > Spot Account" in the navigation bar to check your balance and purchased coins.14. Need further assistance?Click "FAQ" in the top right corner or contact BYDFi Customer Support for assistance.

BYDFi has officially partnered with Legend Trading, a fast, secure, and fully licensed Money Services Business (MSB). As a compliant and regulated provider, Legend Trading enables BYDFi users to safely withdraw USD, CHF, CAD, EUR, JPY, and AUD via bank transfers.How to Withdraw Fiat with Bank Transfer on BYDFi ?1. Log in to Your BYDFi Account2. Hover over "Buy Crypto" in the top navigation bar, click "Fiat Deposit", and then select "Withdraw".⚠️ Note:KYC identity verification is required before initiating any fiat withdrawal.3. Select the Fiat CurrencyFrom the dropdown menu, select the fiat currency you wish to withdraw and enter the withdrawal amount.4. Choose the Payment Method: Wire TransferAfter confirming the amount and currency, click the "Withdraw" button. The system will guide you through the next steps.5. Confirm Order DetailsYou can either use an existing linked bank account or add a new one.Once all information is confirmed, click "Confirm Withdrawal" to submit your withdrawal request.⚠️ Notes: The credited amount may differ due to bank fees, which vary by institution. BYDFi does not charge any withdrawal fees.6. Submit and Wait for ProcessingOnce submitted, your funds will be transferred to the designated bank account. Processing typically takes 1 to 3 business days, subject to your bank’s timeline.7. Add a New Bank Account (If Needed)To link a new bank account, enter your bank details and click "Continue." You’ll be redirected to the withdrawal confirmation page to complete the process.📊 How to Check Order HistoryClick "Orders" in the top-right corner to view your full fiat transaction history.🙋 Frequently Asked Questions (FAQs) and SupportNeed help? Click the “FAQ” link in the top navigation.Still stuck? Contact BYDFi Customer Support—we're available 24/7.